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Lord of the Spins - Withdrawal request but same generic email asking for ID for the 3rd time when this has been confirmed they received them

Ruling

Found for the Player - Despite our repeated efforts to contact Lord of the Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Lord of the Spin Casino Review.

Player's Complaint

So I made a withdrawal on the 23/02/20 of €1200 and on the the same day I sent the documents they requested since then I had to verify my mobile number which I did and also asked that same agent if they reviewed my documents and he said they did.since then I have received 2 more generic emails asking for these documents to proceed with my withdrawal.

Read the casino review

2 Responses

ThePOGG
March 2, 2020

Hi maz2209 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Lord of the Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
March 24, 2020

Hi maz2209,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Maz2209 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lord of the Spins
  • Curacao eGaming
  • Topia Solutions N.V.

March 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.