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Lord of the Spins – wont pay my wins

Ruling

Found for the Player - While the term being enforced here is clear, we have also received opinion that this term would not be considered valid under EU consumer law.

Player's Complaint

i when to lord of the spins casino and took WELCOME BONUS FOR YOUR FIRST DEPOSIT. i depositted 25 euros and got the bonus, i played and wagered and i had 1670 euros, i wanted withdraw, they said i can withdraw only 250e they said rules are, u can withdraw only 10x deposit, i read bonus rules and there was only said i can withdraw 20x deposit so 25ex20=500e. okay, they made 250e withdraw for me. and asked documents. i sended drivers licence (both sided), bank picture where shows all information, and bills where all information is shown, they didnt accept anything i sended documents 4 times and they cancelled my withdraw, now im trying to chat with them but they keep sayins they cant help me.

need help so i get my belowing money to me. thank you.

i have picturies from chatting them, if u need anything proofs, im from finland so sorry for bad english.

Read the casino review

2 Responses

ThePOGG
Feb 05, 2019

Hi jykkeli95 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi jykkeli95,

Reviewing the terms you agreed to term 13.6 is as follows:

"13.6. If a player's accumulated deposit amount does not exceed €500, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €500 accumulated deposit amount."

Given the above €250 would be the maximum you were entitled to withdraw.

Thanks,

ThePOGG

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Agreement

jykkeli95 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lord Slot Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

February 1, 2019