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Lord of the Spins – wont pay my wins


Found for the Player - While the term being enforced here is clear, we have also received opinion that this term would not be considered valid under EU consumer law.

Player's Complaint

i when to lord of the spins casino and took WELCOME BONUS FOR YOUR FIRST DEPOSIT. i depositted 25 euros and got the bonus, i played and wagered and i had 1670 euros, i wanted withdraw, they said i can withdraw only 250e they said rules are, u can withdraw only 10x deposit, i read bonus rules and there was only said i can withdraw 20x deposit so 25ex20=500e. okay, they made 250e withdraw for me. and asked documents. i sended drivers licence (both sided), bank picture where shows all information, and bills where all information is shown, they didnt accept anything i sended documents 4 times and they cancelled my withdraw, now im trying to chat with them but they keep sayins they cant help me.

need help so i get my belowing money to me. thank you.

i have picturies from chatting them, if u need anything proofs, im from finland so sorry for bad english.

Read the casino review

2 Responses

Feb 05, 2019

Hi jykkeli95 - welcome to!

I'll contact the operator and see what I can find out for you.



Feb 22, 2019

Hi jykkeli95,

Reviewing the terms you agreed to term 13.6 is as follows:

"13.6. If a player's accumulated deposit amount does not exceed €500, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €500 accumulated deposit amount."

Given the above €250 would be the maximum you were entitled to withdraw.



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jykkeli95 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lord Slot Casino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

February 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.