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LSBet – Non-payment

Ruling

Found for the Player - LSBet have informed us that they will not cooperate in the management of complaints submitted by their players' to this service.

Read our LSBet Casino Review.

Player's Complaint

LSBet.com steals my winnings.

I play always on my own, i never played against their rules. This accusation is complete nonsense.

Their licence information for you:

Media Entertainment N.V. besitzt die Unterlizenz von Curacao Interactive Licensing N.V. (C.I.L) gemäß Master Gaming License # 5536 / JAZ vom 30. November 2009

Please look into it and ask them to proof their accusation. Thank you very much in advance.

My username at the casino: [REMOVE]JosFigl[REMOVE]

My winnings were 662,48 Euros and they let me cashout only 272,50 Euro.

<[EDIT]

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Dear [EDIT],

Our security department has determined that your account has violated rule 1.2.4 of the Terms:

1.2.4 The player's account must be registered on the player's own, correct name and personal data and it will be created once for the player and not by any other person, family, household, address (postal or IP), E-mail address or any other environment in which computers are shared (eg, schools, workplaces, public libraries, etc.), a computer (or other access devices), and / or an account duplicated in relation to the Services. All other accounts that the Player opens with the Company or that are commercially owned by the Player in relation to the Services are "Duplicate Accounts".

All your bets have been canceled and you can withdraw your deposits amounting to 272.50 Euro.

After you have paid the money, your account will be closed.

For more information email us at [email protected] or log in to Live Chat 24/7.

Read the casino review

3 Responses

ThePOGG
Sep 26, 2019

Hi johfi - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group of operators that is both negatively listed with this service and who have historically been non-cooperative when complaints have been submitted to us.

While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Johfi
Sep 30, 2019

Hello,

is there any progress in my case?

An update for you: I did receive my deposit but the winnings are confiscated still.

There is something fishing of course. I deposited 150,- Euros and they gave me back "my deposit of 272.50 Euros".

I am not alone. There are similiar cases on the internet. As long as you lose they are happy but they won't pay the winnings.

This is there business plan. This accusation is not profable on my side and you can say this also always.

I wonder how these group of operators holds still a license. How is this possible?

[EDIT]

ThePOGG
Oct 08, 2019

Hi Johfi,

Unfortunately LSBet have informed us that they will not cooperate in the management of complaints submitted to this service.

Sorry we could not be of more help.

ThePOGG

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Agreement

johfi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LSBet
  • Curacao eGaming
  • Media Entertainment N.V.

September 25, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.