LSbet – refused to credit the cash bonus that I have qualified for
Found for the Player - Once the wagering requirements associated with a bonus are concluded and the funds can be withdrawn the funds are 'cash' not 'bonus' funds.
Read our LSBet Casino Review.
LSbet refused to credit the cash bonus of 60 EUR that I have qualified for in their promotion "Virtual Runner" (lsbet.com/info/virtrun).
The operator informed me that I was not qualified because I did not make a deposit in November. I have pointed out to the operator several times that the Terms and Conditions do not require to make a deposit. It was ignored.
LSBet has no valid reason to not credit the bonus, since all the conditions of the promotion were met, and I never received a message stating that I was excluded from promotions.
I still hope that this situation will be resolved and I receive my bonus, otherwise this will mean that the operator pays bonuses and prizes from promotions at its discretion and uses the rules not specified in the terms and conditions, such as requirment to make a deposit.
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