Luck Casino - Prolonging payment and closed the account. No communication.
Resolved - Both the submitting complainant and Lucks Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Lucks Casino Review.
I registered and played at luck.com casino on August 7th. I managed to fullfill the wagering requirements and requested a withdraw of 3183 EUR. I played the Vikings slot from Netent and used the bet size of 5 EUR.
On August 9th my documents were checked and my account was verified. I was notified of this verification via email.
On August 12th I tried to log in to my account to see if my withdrawal was processed already. I could not login to my account as I got an message that the account had been disabled when I entered my logins. I sent the casino two messages asking why my account had been blocked and why I had not received my winnings. I received an automated email that my messages had been received. In the evening of August 12th I contacted the MGA to file a complaint but they returned to me today and informed me that I should use The Pogg to file the complaint.
I wish to receive my winnings of 3183 EUR as I did not break any T&C. They can keep my account closed if they so wish. Until now there has been zero communication from the casino regarding my account or winnings.
Thank you for your help.
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