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Luck Land - No cash out

Ruling

Resolved - Luck Land Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Luck Land Casino Review.

Player's Complaint

I have a problem. I won 1300 euro on 7 Jun 2020. They don't contacting me. No email came, nothing. Today is 20.jun.2020.I play on many online casinos, but I never had to wait 3 more days.I

uploaded all the documents about myself, I just don’t understand what’s going on there. They have no money to pay out? I would like to ask for their help in this. Sorry my English is bad, but I hope you understood me. Please help me, I want my money back. Thank you in advance.

Greetings from Germany

Read the casino review

4 Responses

User icon
ThePOGG
June 22, 2020

Hi messi8282 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 14, 2020

Hi messi8282,

LuckLand casino inform us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
July 23, 2020

Hi messi8282,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 30, 2020

Hi messi8282,

If we haven't heard from you by Friday the 7th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

messi8282 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luck Land
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

June 22, 2020

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