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Luck Land – No payment inadequate response

Ruling

Resolved - A verification issue has been resolved, Lucky Land casino has informed up the player has been paid and the player ans confirmed receipt of their funds.

Read our Luck Land Casino Review.

Player's Complaint

I have had £10,000 stuck in Luckland casino for many, many months. I have supplied an unbelievable amount of documents (some of them many times over). The process has been very slow. They are no longer asking for any further verification (there is nothing left they can ask for). So now they have gone silent on. If I contact them I get the same line each time and that is "your account is still under investigation". This has been the status for weeks and months. How long can this possibly last?

Read the casino review

5 Responses

ThePOGG
Dec 11, 2019

Hi favox - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

FAVOX
Jan 01, 2020

Hi Pogg

Just wondering if they replied at all?

ThePOGG
Jan 17, 2020

Hi FAVOX,

Apologies for the delayed response - we have been awaiting information from the operator.

My current understanding is that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

FAVOX
Jan 17, 2020

Hi ThePogg,

No problem about the delay - Christmas right in the middle of everything. I was just about to reply here as a payment was made by them over night. There was some basic communication from them, just to tell me they have closed my accounts and they will remain closed.

I do have money in at least one of their other casinos so this is my next job.

Thanks very, very much for your help.

ThePOGG
Jan 21, 2020

Hi FAVOX,

Thanks for letting us know and if you need further help with the other operators on this license feel free to submit complaints.

Thanks,

ThePOGG

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Agreement

favox consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luck Land
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

December 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.