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Luck Land - No payment

Ruling

Resolved - Both Luck Land Casino and the submitting player have confirmed that this issue has been resolved and that the player has received their funds.

Read our Luck Land Casino Review.

Player's Complaint

Hello, since 07.05 my payment over 8000 € is waiting. The chat coworkers put me off every day. - Documents are ok and you will receive a payment confirmation tomorrow. Unfortunately every day a new waiting time of 5-7 days is promised and nothing changes. Please check.

Read the casino review

4 Responses

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ThePOGG
May 20, 2019

Hi mrharry9111 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 28, 2019

Hi mrharry9111,

I've spoken to Luck Land about this issue and they inform me that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
MRHarry9111
May 28, 2019

Payout was successful. Thanks a lot!!! Greetings [EDIT]

User icon
ThePOGG
May 31, 2019

Hi MRHarry9111,

That's great news! Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

MRHarry9111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luck Land
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

May 20, 2019

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