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Luck Land - Withdrawl not received

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our LuckLand Casino Review.

Player's Complaint

I have not received my 5 with drawls equalling the amount of $3200 Canadian I followed all of their procedures and waited more than the recommended amount of time provided all the documents they needed for the wire transfer they wrote me about 4 days ago 5 days ago and said that the escalated the batter and somebody will be in contact with me via email I still have not received any e-mail no funds in my count they have told me several different times that they have received sufficient documentation needed to make the With draw and still no Avail I think it was processed on July 24th I mean This is no small chunk of cash and it seems like to me that they just keep giving me the run around and nobody is helping me out at all please help me thanks so much

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4 Responses

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ThePOGG
August 10, 2020

Hi nawdney - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 24, 2020

Hi nawdney,

Can you please provide the following information for the bank account you wish to be paid to:

Bank name:

Account holder’s name

Account number

Transit number

Institution number

SWIFT

Thanks,

ThePOGG

User icon
ThePOGG
August 31, 2020

Hi nawdney,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 7, 2020

Hi nawdney,

If we haven't heard from you by Friday the 18th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Nawdney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luck Land
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 10, 2020

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