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Luck of Spins - No responsible gaming controls
Ruling
Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.
Player's Complaint
Hi there,
I signed up to luck of spins some time ago. Back in Nov 22 I asked the casino to close my account and all affiliated accounts as I have a gambling problem. They would only suspend it for 30days. I asked them to suspend it for longer, and asked if they had a way to apply deposit limits they didn't reply. After the 30days it allowed me to deposit until in March I begged and pleaded again to close my account which they did. Their terms and conditions state they can close the account. They have no responsible gambling controls in place. I challenged them in March and they acknowledged my complaint and their support staff seemed supportive of the claim and said it just needed to go back to the board to be approved. They have now come back after 3 months and said you have used and lost your funds fair and square and in case of winnings you would have had received everything without any issues therefore nothing can or will ever be returned back to you.'
My grounds for complaint is if they would of closed my account when I asked back in November I wouldn't of been able to deposit a further £23,000. Clearly a gambling problem and no controls at all in place.
Thanks1 Responses
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Agreement
thegame36 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
May 22, 2023
Hi thegame36 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Luck of Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Sorry we cannot be of further help.
ThePOGG