Luckland - improperly applying max bet terms to confiscate real cash wins
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Luckland Casino Review.
Dear the Pogg
I signed up with Luckland, deposited 400 EUR and received 400 EUR bonus. After winning with my cash (2411 EUR) and finishing the wagering, I received this..
"Kindly be advised the relevant department has looked into this and found you deposited 400 Euros and got a 400 Euros match up bonus. Thus you had 800 Euro balance and started to play on book of dead with the stake of 5 Euros. Kindly be advised that balance is a solid wallet and you placed high bets with the bonus on the balance. Kindly refer to the bonus policy below"
The bets in which I placed the 5 eur bets from were only from my real cash balance. This was not using my bonus balance. Any customer who would read the bonus policy, and having noticed that bonus balance is held separately, and is clearly defined on the luckland.com website as separately to cash balance, would reasonably assume, without any further clarification from the bonus policy terms, that the bonus policy only applies to the bonus balance. There should not be any restrictions on my real cash balance, and if there were any restrictions, then there would be no purpose of clearly discriminating between the 'real cash' and 'bonus balance' on your site.
if there was any doubt as to the fact that the bonus policy applies to the bonus balance and not the cash balance, my doubts were cleared up by the fact it says " If the player placed single bets equal to or greater than €4 or €0.50 per line, or 15 percent of the bonus amount"
It is clearly, blindingly obvious that this seems to apply to the bonus balance only. There is absolutely no indication in the bonus terms and conditions that the terms are applicable to my real cash balance.
You are now required to investigate this matter properly. See that I never dipped into my bonus balance and so I am due all of my winnings.
It is totally disgusting, wretched, [EDIT] that you have selectively decided you will improperly apply your terms to my account and cause me grave financial loss to the tune of over €2,000. After this is all said and done, I will be writing you a solicitor's note to compensate me for stress, anxiety and interest [EDIT]. I can assure you that you will not be allowed to [EDIT] based on faulty and misleading terms, and if you believe you do, well you have another thing coming.
It's about time you casino managers started accepting responsibility for your own actions, and stopped being let away with murder.
I shall leave the matter with you, and will absolutely assure you, that by hook or by crook I will not let this matter slide.
I will receive my funds which I deserve.
the casino review
Leave a Reply
You must be
to post a comment.