LuckLand - Non-Payment
Ruling
Found for the Casino - This player was clearly informed at the time their account was credited, that the funds were a bonus. As such bonus terms and conditions apply.
Read our Luckland Casino Review.
Player's Complaint
I got a call on the phone from my account manager for $150 free, i won $8000 This $150 was put in my real money account not my bonus account. I am at a Platinum Level at the Casino so therefore i get special gifts or bonuses if you will.I contacted The Chat people to help me out when i cashed out because i didn't want to make a mistake. I ask them if everything looked good and if i could cashout , they confirmed that as it was in my Real Money account and no wager requirements left that i could cashout what i wanted or the whole thing.
After confirming with Chat i cashed out and the following day got an email saying it was declined because it was a bonus and went by bonus rules. but this gift was not a bonus. It was put in my REAL MONEY ACCOUNT.
If it were a bonus it would be in my BONUS ACCOUNT. That was on Feb 17.They first offered me $150 to drop review i wrote and then an offer of $350. I told them i would ajust my review when this is resolved to my satisfaction. Please if you can help i would appreciate it. This is a good sum of money just to forget about it. I also have My Chat Transcript to show this.Thank you
Read
the casino review
14 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi pjt407 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG