ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

LuckLand - Winning's Confiscated

Ruling

Found for the Casino - This player applied a highly unusual betting strategy matched by a large number of other accounts and could provide no explanation for the exact match activity that would not fall in under the definition of fraud or collusion.

The complaints involved in this investigation can be found below, but it should be noted that a large number of other accounts were also involved:

Read our LuckLand Casino Review.

Player's Complaint

I signed up for Luckland casino on the 22-10-2017 I stuck to the terms at the time.

These where £5 or 15% of bonus max bet. I went on to win £8640.

I uploaded my ID and this was excepeted. I received my first withdrawal of £800 but then On the 8-11-2017 i recieved an email telling me i had broken their terms.

We would like to inform you that your current pending cashout has been declined.

As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements.

We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met

Please note that the original deposit is available in your account.

These where not the terms in place when i won. They where infact changed to these on the 30-10-2017.They have also already started paying out on the win.

I have emailed back explaining but had no reply from them.

This surely can't be allowed.

Read the casino review

1 Responses

User icon
ThePOGG
November 15, 2017

Hi dannybeney,

I've had time to discuss this issue in full with the operator.

As things currently stand, your non-payment has nothing to do with the change in terms though admittedly your play would be in violation of the new term.

The issue relates to a very large number of accounts signing up across this network of operators in a short space of time that all share very similar activity and behaviour profiles and most notably all chose to employ the same highly abnormal betting strategy.

The style of play that you've chosen is unusual enough that to have two players select it at the same time would be remarkable. Where there are dozens of accounts choosing to play this strategy it's very clear that this isn't coincidence and something is connecting the activity on these accounts.

As such I need you to explain to me why you've chosen the same abnormal betting pattern as so many other accounts?

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

dannybeney consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 15, 2017

United States country flag