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LuckLand – Winning’s Confiscated

Ruling

Found for the Casino - This player applied a highly unusual betting strategy matched by a large number of other accounts and could provide no explanation for the exact match activity that would not fall in under the definition of fraud or collusion.

The complaints involved in this investigation can be found below, but it should be noted that a large number of other accounts were also involved:

Read our LuckLand Casino Review.

Player's Complaint

I signed up for Luckland casino on the 22-10-2017 I stuck to the terms at the time.

These where £5 or 15% of bonus max bet. I went on to win £8640.

I uploaded my ID and this was excepeted. I received my first withdrawal of £800 but then On the 8-11-2017 i recieved an email telling me i had broken their terms.

We would like to inform you that your current pending cashout has been declined.

As stated in our bonus policy, Bets, placed on any game, which abuse the betting system will not be counted towards the wagering requirements.

We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met

Please note that the original deposit is available in your account.

These where not the terms in place when i won. They where infact changed to these on the 30-10-2017.They have also already started paying out on the win.

I have emailed back explaining but had no reply from them.

This surely can't be allowed.

Read the casino review

1 Response

ThePOGG
Nov 15, 2017

Hi dannybeney,

I've had time to discuss this issue in full with the operator.

As things currently stand, your non-payment has nothing to do with the change in terms though admittedly your play would be in violation of the new term.

The issue relates to a very large number of accounts signing up across this network of operators in a short space of time that all share very similar activity and behaviour profiles and most notably all chose to employ the same highly abnormal betting strategy.

The style of play that you've chosen is unusual enough that to have two players select it at the same time would be remarkable. Where there are dozens of accounts choosing to play this strategy it's very clear that this isn't coincidence and something is connecting the activity on these accounts.

As such I need you to explain to me why you've chosen the same abnormal betting pattern as so many other accounts?

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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