Lucky 247 - confiscated my winnings
I recently had a bad experience with casino Lucky 247. I've had an account there quite a while and played them almost every week. I've had winnings there before that were paid to me after I verified my account with the necessary documentation.
Only in January I've made another win there and for some reason the withdraw process took very long. I did a confirmation call with them and spoke with my account manager and after doing all of this the whole process of confirming my identity was finished and I could receive my winnings soon. By now almost 2 months had already passed.
But after the confirmation on the phone and of my account manager I received an email from them that my play style in some way broke the terms they had on their site using a bonus.
This seemed very odd to me as I have played like that in the past and had received payments from them already using a bonus. Also I always keep my bet sizing real close to each other when changing slot machines especially to avoid these kind of situations. Ill send you a copy of the term they say I broke below:
“All Players’ wagers will be reviewed for irregular game play patterns prior to any withdrawal being processed. Equal, zero, low margin or hedge betting will be construed as irregular game play for bonus wagering requirements. This also includes and is not limited to the placing of bets equal to or greater than 20% of the bonus credited to the players gaming account. Should the Casino deem that any irregular game play has taken place on the gaming account, the Casino reserves the right to withhold any cashin as well as the right to confiscate all winnings.
Be noted that this email is from the 12th of march after 2 months of waiting and trying to verify my account. I really don't understand why they confiscate my winnings based on this terms as I have not broken anything it stated in any way. I've not exceeded the 20% and have not placed very low bets after winning my prize. Can you please contact them and find out more as the emails they've send to me are very unclear and in my opinion untrue.
Thanks a lot for you effort!!
the casino review
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