Resolved - Lucky 247 are once again forthcoming in their approach to mediation and demonstrated industry leading standards in both their software features and their approach to their players.
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I deposited at Lucky 247 after signing up to an account. I did receive a bonus, i won originally over £700 but lost a bit, i then placed a withdrawal request for £590. They asked for id verification which i done and verified my id, also spoke to someone on the phone. I then had an email saying i am in breech of their t&cs, saying I've OVER wagered my bonus requirements and therefore confiscated my winnings. I was not aware of this, I didn't realise you can over bet on a site, why didn't they warn me or notify me before my withdrawal request and tell me Ive breached the wagering requirements? I've been conned, they did refund me my original deposit and bonus in the account which i spent on their site. I just thought I'd had extra winnings in my account, I was not notified before hand of what they had done. Can they do this?
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Lucky 24/7 - confiscated winnings
Posted by georgie78
July 31, 2013
lee george consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 31, 2013