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Lucky 247 - locked my account and put my deposit back

Ruling

Lucky 24/7 co-operated fully with our investigation and the evidence that they presented was indicative of multiple associated accounts. As such we have made the decision not to pursue this complaint any further.

Unfortunately in cases like this it's fairly standard practice for casino operators to quote catch all terms rather than the specific multi-accounting terms as they do not like to discuss associated accounts at all due to concern about educating other players as to how to do this. In this case, it meant so delays while getting to the real crux of the issue.

It should be acknowledged that Lucky 24/7's approach to ensuring the privacy of the personal information of their players in this situation was by far the most professional we've seen.

Player's Complaint

Dear Pogg

I read about you on casinomeister had some good replies and really like your style, I want to file a complaint against lucky 247 they mistreated me and are not paying me out my winnings.

I made an account and played for a while on march after I made a cash out of €1408 after no responds for a while I got an email;

"In this review it has been determined that the game play has contravened of the term and condition 8.2 and 19.3 point vii) that you have agreed to. Based on this finding your recent winnings and balances have been forfeited, your last deposit refunded and you will no longer be able to access your account."

They will not tell me anything more about the reason they say I did abused the system I did not know anything about that. It is just a rule so they could void everybody's money.

I hope you can take a look at it for me they don't respond to me anymore.

Regards

EDIT

P.s this rule says you cannot bet anything you want anymore.This is crazy a gambler can decide for himself what betsize he want to do.

Read the casino review

4 Responses

ThePOGG
June 27, 2013

Hi VIPFAB - thanks for getting in contact.

Leave this with me and I'll try and get in contact with Lucky 24/7 and see what I can find out.

ThePOGG

ThePOGG
June 27, 2013

Hi VIPFAB,

Could you provide me your username and the email address you use at Lucky 24/7?

Thanks

ThePOGG

ThePOGG
July 9, 2013

Hi VIPFAB,

Apologies for the delay here. Due to some requirements for a Non-Disclosure Agreement before Lucky 24/7 can share information that's pertinent to this issue, I have to provide proof of ownership of ThePOGG.com. Unfortunately the tech side of my team is away on holiday this week so I need to wait until their return to get the relevant registration details. This is a legal requirement for a NDA so my hands are tied until I can provide this info.

Please bare with me and I'll get this arranged asap.

Thanks.

ThePOGG

ThePOGG
July 15, 2013

Sorry about the delay here.

Having managed to get the necessary Non-Disclosure agreement put in place, Lucky 24/7 have shown me the information that they used to justify the seizure of funds in this case.

While there is almost never 100% proof that account are linked, in this instance there are more than enough indicators to cause me to believe that it is highly likely that VIPFAB's account has been working in conjunction with several others. Given this likelihood, ThePOGG.com will withdraw from this mediation process.

It should be noted at the close of this investigation that the management team at Lucky 24/7 were very thorough in both their insistence that the correct legal requirements were met to protect sensitive player data prior to any sharing of evidence and once those requirements had been met in insuring that all relevant information was provided and explained to allow for a well reasoned conclusion to be drawn. This professional approach is a credit to their operation.

ThePOGG

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Agreement

Fabian Durham consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 27, 2013

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.