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Lucky Creek - Paid half of winnings won't respond to emails

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Lucky Creek Casino Review.

Player's Complaint

8-21-20 claimed coupon Wildwins deposited 20 played bonus total 84. I beat the play through cashed out 2000 they paid 1000 direct deposit after I sent in documents.I've wrote emails no response their processor cashed out 2000.played with them for 9 years never a problem. Have snapshots ThankYou

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3 Responses

ThePOGG
September 2, 2020

Hi steelerboss - welcome to ThePOGG.com!

What was the percentage match of the bonus you claimed?

Thanks,

ThePOGG

ThePOGG
September 10, 2020

Hi steelerboss,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
September 17, 2020

Hi steelerboss,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

steelerboss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Creek
  • Curacao eGaming
  • Genesys Technology N.V

September 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.