Lucky Emperor - loss of wagers/winnings
Unresolved - Lucky Emperor casino claims that this player has set up multiple accounts at 6 different casinos across the Casino Rewards group (more than one account under the same name at each casino) but has failed to supply evidence to support this claim.
As such this complaint has been marked 'Unresolved'.
Read our Lucky Emperor Casino Review.
Hi, my username is [EDIT].
On the 25th of the April 2015 I opened an account at Lucky Emperor casino, it was a $10 no deposit bonus start.
I opened the account, got the $10 bonus and started playing.(25th april 2015). I started winning and it got good so I made a withdraw on the 26th of april 2015 of $1500.00 and carried on playing. On the same day the 26/04/2015 I reversed withdraws back and forth most of that day, from the cashier. Then I had another win, and took out a little bit more. On the 27/4 15 I keep on playing reveseing money back an foward. On the 28/4/15 I had another win so I made my last withdraw making my total amount to $4000 an left about $280 in the account. So in total I made about 7 to 12 withdrawals. I was stoked, I've never won that much in my life. I logged off.
The next day, the 29/4/15, I went to log on an my account was locked. I didn't know why so I asked the support people at the casino site thay said I have to email the casino rewards risk management time in regards to my account so I did then thay tell me that I already have a account with them and they confiscated the winnings and that account was closed and the account they left open was the other account I had with them already. I said to them that I never knew I had an account with the, because usually when you open a casino account and you have one with them already you can't open one with them but nothing like that come up. So from the 25th to the 29/4/15 about 4 to 5 days before they closed my account when I was talking to the casino support at the casino they said it was because I had made a withdraw that thay notice that I had an account with them. To me if they notice that I had the account with them why didn't they say something about it on the first withdraw. They never said anything about 4 to 7 reversals an 4 to 5 withdraws later they say that your account is closed an thay have taken the money because I was in breach of the casino rules. Thanks 4 your time. I could go on an on but I'll stop there 4 now to see what use say.
the casino review
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