ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Lucky Me Slots - Refuse of withdraw

Ruling

Found for the Player - Despite our repeated efforts to contact Lucky Me Slots to discuss this issue we have received no response whatsoever from the operator.

Read our Lucky Me Slots Casino Review.

Player's Complaint

I have played my money in total 300 pounds. When I have deposited the last 100 pounds I have received a bonus of 100 pounds. I started playing and from my 100 pounds I have won 350 pounds. When I tried to cash out it was saying I can't as I have an active bonus even if I didn't play with that bonus I still can't withdraw my money. When I checked the wagering requirements it was saying I need to get to 3000 pounds so I can take out my money in the case that 1 point means 2 pounds played. In the bonus terms it say nothing about me having to play 6000 pounds to withdraw my money. So they are making an abuse on my money.

Read the casino review

2 Responses

ThePOGG
December 29, 2019

Hi alinaanabella - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
January 31, 2020

Hi alinaanabella,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

AlinaAnabella consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Me Slots
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

December 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.