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Lucky Niki – Capped withdrawal

Ruling

Found for the Casino - This player has received the maximum they are entitled to be paid when playing with free spins.

Read our Lucky Niki Casino Review.

Player's Complaint

Hi i had 5 free spins won 0.20p won again done the bonus and played on for quite a while. Got a bonus on doa2 and won £3000. I withdrew then later on reversed played £100 then withdrew £2900 after 4 days spoke on live chat concerned i had not heard nothing. 2 hours later an email saying my funds were going to bank. 2 hours after that email another email saying my funds were only £100 because of the terms and conditions. Every site i have played on once wagering is done any excess amount is wiped off and balance reduced to maximum allowed from bonus. As i played for quite a while and done wagering quite early and the balance showing as real cash i thought this was the case and i wouldnt be able to withdraw if there was a cap still attached. I feel really hard done by as i cant see anything untowards

Read the casino review

3 Responses

ThePOGG
Jun 24, 2019

Hi darrendowdpo - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this circumstance. Lucky Niki casino carry the following term:

"If you receive free money (no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins winnings, unless stated otherwise the maximum amount that you can win or withdraw from it is £100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn until the wagering requirements have been met."

Regardless of how long you play, the maximum you are ever going to be allowed to withdraw from no deposit free spins is £100.

Sorry we cannot be of more help.

ThePOGG

Darrendowdpo
Jul 03, 2019

Hi ive never known a casino not reduce once the wagerings been done or block your withdrawal amount if to high, and still show real cash money after wagering and playing through hundreds of pounds. When i withdrew it took them 6 days before i live chat asking why reply was sorry it is taking longer than normal. Can anyone tell me do they always just reduce the money after telling you " your real cash money amount withdrawal was a success " or are the amounts supposed to reduce before trying to withdraw. Sorry but never known anything like this on any site

ThePOGG
Jul 05, 2019

Hi Darrendowdpo,

That's entirely standard and normal. When you submit a withdrawal you will usually - depending on the operator - receive an email conformation or alert saying that the request has been submitted successfully. A security review of your play will then take place as the last step before payment is made. If, as in this case, there are relevant promotional terms that would alter your right to withdraw, it is at that point when the security team are reviewing your play activity that this will be picked up and your withdrawal will be rejected.

Thanks,

ThePOGG

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Agreement

darrendowdpo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LuckyNiki
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

June 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.