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Lucky Spins – Delayed withdrawal

Ruling

Resolved - Lucky Spins casino have informed us that they have paid this player. We have requested confirmation of receipt of funds but the player has failed to respond.

Player's Complaint

Can you help me please - Lucky Spins casino don't process withdrawal at least month, lie in live chat (or just close it), withdrawal was requested from 9 june 2015 (still not paid), my Lucky spins casino Account ID [EDIT]

Read the casino review

5 Responses

ThePOGG
Jul 07, 2015

Hi edgarsv - welcome to ThePOGG.com!

I'll contact Lucky Spins casino and see what I can find out for you.

Thanks,

ThePOGG

edgarsv
Jul 07, 2015

Thanks for help

ThePOGG
Jul 22, 2015

Hi edgarsv,

I've tried repeatedly to contact Lucky Spin casino without any response. I've given them until Friday the 24th to get in contact with us. If the do not I do not have any other option but to close this complaint in your favour and assume the casino do not intend to pay.

Unfortunately this group appear to be licensed in Cyprus. While the Cypriot government do issue gambling licenses they do not - as far as we are aware - offer any framework for players to complain about their licensees. As such there's no where to take your issue.

ThePOGG

ThePOGG
Jul 24, 2015

Hi edgarsv,

I've managed to make contact with Lucky Spins casino. They inform me that you have been paid. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Jul 31, 2015

Hi edgarsv,

If I've not heard back from you by Friday the 7th of August I'll assume that you've received your funds and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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