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Lucky Star - Did 40$ deppoiset even that am blocked

Ruling

Declined - This player has chosen to play with a weakly licensed operator, with no responsibility to carry over self-exclusions and who are non-cooperative with complaints.

Read our Lucky Star Casino Review.

Player's Complaint

Hi !

I am blocked from all there sites and still they let me do a 40usd deppoiset. They promised me before to never let me depposiet. I have a gambling problem , its not about the money but a promise they made

Read the casino review

3 Responses

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ThePOGG
July 13, 2020

Hi youngdad92 - welcome back!

Unfortunately there is nothing we can do to help you in this instance. You have played with a weakly licensed property who are part of a group that are routinely non-cooperative with this service. There are no published standards that this group are expected to meet.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

User icon
youngdad92
July 13, 2020

I alredy have it installed on my computer.. but i played with my phone..but Please could you just try to talk with them? What ever the reults come out it Will be a good effort. Thanks!

User icon
ThePOGG
July 14, 2020

Hi youngdad92,

As stated above - this is a group of operators who refuse to cooperate in the management of complains via this service. Even with a strong claim - and this is not a strong claim due to the license in question - the chances of us being able to help you are minimal.

BetBlocker is available for the vast majority of mobile devices ;)

ThePOGG

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Agreement

youngdad92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucky Star
  • Curacao eGaming
  • Mirage Entertainment Corporation Ltd

July 13, 2020

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