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Lucky247 – Self excluded still allowed to lose but not win


Found for the Player - As is standard practice for this group Lucky247 have refused to discuss this issue with our service. As such this complaint is found for the player.

Read our Lucky247 Casino Review.

Player's Complaint

Hi I signed up to lucky247 from a email I received 18/12/2017 offering bonus etc so I opened an account was all fine until I came to collect my winnings. They then took told me I self excluded but no dates of this so would not pay my winnings out. I didn’t know I was excluded and if I was then why send me offers to my email address and then let me sign up and deposit and play. But not pay when I win. This casino is using player protection to make more money because they let you sign up I used my real name address and email.

Read the casino review

6 Responses

Dec 29, 2017

Hi Snakey888 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.



Dec 29, 2017

Thanks they have since sent my deposit back but that’s just to cover themselves it’s no where near the 2800 GBP That was in my account.

Jan 01, 2018

If you need anymore information from me I have kept emails etc

Jan 09, 2018

Hi Snakey888,

Unfortunately Lucky247 have decided that they will not discuss this issue with our team and as such they've requested that we direct you to their chosen ADR eCOGRA.

I'm sorry we couldn't offer you further help with this issue!


Jan 09, 2018

Ok well thanks for trying anyway appreciated

Jan 14, 2018

My top tip of the week is do not have anything to do with broadway gaming here’s a list to avoid not a good company to deal with: Glossy Bingo, Casino of Dreams, Butlers Bingo, Dotty Bingo, Rehab Bingo, Bingo Diamond, and Lucky247 all owned by the same group Broadway Gaming.

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


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