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Lucky247 – Self excluded still allowed to lose but not win

Ruling

Found for the Player - As is standard practice for this group Lucky247 have refused to discuss this issue with our service. As such this complaint is found for the player.

Read our Lucky247 Casino Review.

Player's Complaint

Hi I signed up to lucky247 from a email I received 18/12/2017 offering bonus etc so I opened an account was all fine until I came to collect my winnings. They then took told me I self excluded but no dates of this so would not pay my winnings out. I didn’t know I was excluded and if I was then why send me offers to my email address and then let me sign up and deposit and play. But not pay when I win. This casino is using player protection to make more money because they let you sign up I used my real name address and email.

Read the casino review

6 Responses

ThePOGG
Dec 29, 2017

Hi Snakey888 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Snakey888
Dec 29, 2017

Thanks they have since sent my deposit back but that’s just to cover themselves it’s no where near the 2800 GBP That was in my account.

Snakey888
Jan 01, 2018

If you need anymore information from me I have kept emails etc

ThePOGG
Jan 09, 2018

Hi Snakey888,

Unfortunately Lucky247 have decided that they will not discuss this issue with our team and as such they've requested that we direct you to their chosen ADR eCOGRA.

I'm sorry we couldn't offer you further help with this issue!

ThePOGG

Snakey888
Jan 09, 2018

Ok well thanks for trying anyway appreciated

Snakey888
Jan 14, 2018

My top tip of the week is do not have anything to do with broadway gaming here’s a list to avoid not a good company to deal with: Glossy Bingo, Casino of Dreams, Butlers Bingo, Dotty Bingo, Rehab Bingo, Bingo Diamond, and Lucky247 all owned by the same group Broadway Gaming.

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