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Lucky247 - Stalling/ Avoiding Payment

Ruling

Found for the Player - As has become standard for the Broadway Gaming group Lucky247 have refused to discuss this complaint with this service.

Read our Lucky247 Casino Review.

Player's Complaint

Hello,

I deposited 250€ at Lucky247.com the 14th of February. I played some games, won, wagered the requirement. (Played and wagered according to T&C).

My winnings were approx. 1150€.

After submitting my documents, nothing happens.

I have spoken a number of times with the online support that only lead to asking for the documents again.

I have now sent them the requested documents, I have also sent them a selfie with my passport upon request 3 times.

Still nothing happens. I am close to report this casino to the authorities, as this is just a way of stalling payments and not honoring a clients request and no casino should hold a license if they are operating in this manner.

If that wasnt enough, they have also blocked me out of the account. So I can no longer log into my account there.

I have copies of transfer, mail correspondence and dates which I will gladly provide.

Hope that "the Pogg" can help in this matter

Kind Regards

Read the casino review

2 Responses

ThePOGG
March 14, 2018

Hi Korpis - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are routinely non-responsive to player complaints posted at this site. As such it's unlikely we will be able to do anything to help you. Nevertheless I will contact the operator and see what we get back from them for you.

Thanks,

ThePOGG

ThePOGG
March 19, 2018

Hi Korpis,

We've had a response from Lucky247. Unfortunately they've again informed us that they will not discuss complaints with this service and have asked us to direct you to contact their ADR eCOGRA.

I'm sorry we could not be of further help!

ThePOGG

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Agreement

Korpis consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 14, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.