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Luckyland Slots - multiple accounts

Ruling

<p><strong>Found for the Player</strong> - Luckyland Slots has informed us that they will not cooperate with this service to manage player complaints.</p>
 

<p>Read our <a href="https://thepogg.com/en-gb/casino-review/lucky-land-slots/">Luckyland Slots Casino Review</a>.</p>

Player's Complaint

 

I have been playing this Casino for years. I used Skrill to make purchases. Lucky land slots are quick to collect my payment. Last week I won $4500 After it was approved ,they sent me an email was rejected ,they claim i violated their terms. Last year my hotmail account was hacked, so their customer service agent asked me to close that account and reopen another one.

Now they refuse to communicate with me and they disabled my account. Not nice. They owe me $4500

 

Read the casino review

3 Responses

ThePOGG
April 10, 2021

Hi dtag123 - welcome to ThePOGG.com!

Before we can do anything to assist you, you need to tell us what country you are resident in and confirm your consent for us to share any personal information relating to yourself with the below organisations, and for these organisations to share your personal information with this service:

- Luckyland Slots

- VGW Holdings Limited

- Malta Gaming Authority

Thanks,

ThePOGG

dtag123
April 10, 2021

Hi there.

Yes please I give you consent to share my complaint.

I live in Orlando Florida USA.

ThePOGG
April 25, 2021

Hi dtag123,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

dtag123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luck Land
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

April 10, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.