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Lucy Casino - requesting same documents over and ovvet

Ruling

Player's Complaint

Back in March I made a deposit to Lucy Casino and ended with a balance of £3000. I tried to withdraw and was asked for many documents. I supplied everything asked of me but the casino keep on asking for the same documents over and over again. Meanwhile, in July the balance vanished listed as an “admin adjustment”. I am getting nowhere with them just endless circles. I hope you can help me.

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1 Responses

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thepogg
December 16, 2021

Hi hardtimes,

As you were informed in June 2020, this service will not be representing you in any further claims.

ThePOGG

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Agreement

hardtimes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucy Casino
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission
  • Jumpman Gaming Limited

December 14, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.