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Lucy Casino - requesting same documents over and ovvet


Player's Complaint

Back in March I made a deposit to Lucy Casino and ended with a balance of £3000. I tried to withdraw and was asked for many documents. I supplied everything asked of me but the casino keep on asking for the same documents over and over again. Meanwhile, in July the balance vanished listed as an “admin adjustment”. I am getting nowhere with them just endless circles. I hope you can help me.

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1 Responses

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December 16, 2021

Hi hardtimes,

As you were informed in June 2020, this service will not be representing you in any further claims.


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hardtimes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Lucy Casino
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission
  • Jumpman Gaming Limited

December 14, 2021

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