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Found for the Casino - LVBet have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.
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Hello. I'm sure the casino confiscated my money illegally. We are talking about a large amount of $2,349.
On November 20, I received a regular verification request. After verification, my account was confirmed and verification completed. On December 1, I received a letter that my account was blocked, and the winnings and deposits were confiscated.
In the letter, the casino points out these rules:
a. (I) Customer identity. You guarantee, provide truthful, accurate, up-to-date and complete identity information during the registration process.
d. In the event that LV BET has reason to believe that the information provided is inaccurate, we may suspend or close the User Account and withhold any winnings.
I transfered deposit at the casino, after that I played and won. After I passed the verification. I've provided the casino my real documents. At this moment our cooperation with the casino was over. Casino only had to withdraw my money. Casino should have reported after the game if they believe I broke the rules. The casino did not report this, instead they carried out a regular verification and confirmed it. Casino security must explain what my actions violated the rules and provide evidence of my guilt. I didn't break the rules, I don't admit the charges, I don't have to prove my innocence. Please help me get my deposit and winnings back.
LVBet have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread.
ThePOGG
zzira consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 14, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi zzira - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG