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Mad Money Casino - Withdrawal not paid out
Ruling
Found for the Player - Despite our repeated efforts to contact Mad Money Casino to discuss this issue we have received no response whatsoever from the operator.
Player's Complaint
I requested a withdrawal of 250 € from the casino 15 days ago. As per usual they kept saying that the cashout will be paid out soon and that the staff is busy after holidays, which already finished over 3 weeks ago. They haven't paid out anything. As of today, I can't login to my account and the live support is not working for 7 days in a row (they state that no agents are there). When I tried to sumbit a inquiry through the website, it also doesn't work and the error pops up. It feels as if they removed all possible communications with the casino and doesn't answer anyone.
My account has been verified long time ago since I registered 2-3 years ago and made multiple cashouts before when I used to play on here a year ago.
4 Responses
Date – 07/05/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 14/05/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi Bisbambi,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
Bisbambi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 1, 2023
Hi Bisbambi - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG