Magic Red - Extremely delayed cashout
Resolved - Both the submitting complainant and Magic Red Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Magic Red Casino Review.
Registered in this casino on February, 7th. I uploaded my ID, proof of address and confirmed my mobile phone number. I cancelled all the bonuses on my account before first deposit. During February I did 7 deposits by means of SKRILL payment system in the total amount of 6500 EUR and total cashouts were 7000 EUR. I got no problems and all payments were done almost immediately. So I felt this casino is quite reliable.
On March, 3rd I deposited 2000 EUR and had few short gaming sessions in the next 2 days. When suddenly I got mail from MagicRed's manager stating that he had updates on my account and we needed to talk. In online chat he told me I was granted Platinum status as a loyal player. One of the perk of Platinum status was the so-called 'express cashout' (yet I didn't have any problems with cashout speed anyway).
On March, 5th I decided to withdraw all the balance that was 4365 EUR and redeposit later to use perks of my new status. The limit of Here I encountered the problem the most players of this casino were complaining about. An extremely long cashout processing with no reason of delay provided.
So I put 4365 EUR to cashout. 2 days after casino announced my proof of addres 'expired'. So I had to upload latest utility bill once again. And March 8th they send payment for processing.
Suddenly 2 days after on March, 10th I got message stating my request cancelled. Right after I got message a new cashout request registered. I waited 2 more days and as no funds received I went to online chat and asked what happened. They told me my first request 'got stuck' and so they had to reissue it again and all was fine now. But nothing happened after. So next day I asked them and heard second request 'got stuck' and most probably I must use another payment method. They offered me to try again, so they issued THIRD attempt om March 10th. With same result - no money received and request 'got stuck'.
They suggested me to use bank card for withdrawal but I had to deposit by means of this card first. I had my mastercard, showed them and asked if possible to use it. They confirmed and asked to me to upload my card and bank agreement photos. So I did. Next I tried to deposit by means of this card but payment was rejected on casino's side. This time online chat told me they unable to receive payments by bank cards now (yet they themself suggested me to use the bank card). Later I found on this casino's T
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