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Magical Spins – Canceled my withdrawal

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Magical Spin Casino Review.

Player's Complaint

I deposited 100 euro in magical spins on the 9th of March 2021 I verified my account after 12 days then was told to withdraw my winnings wouldn't work for 3 days then finally they helped me withdraw 250o euros but it was pending then the next day 24/03/2021 they canceled the withdrawal and said I had broke terms and conditions on the 09/03/2021 by playing over 7.50 euros a spin when I had a bonus from when I deposited how am I supposed to no this when playing casino if the website let's you up your stake then its the website that's at fault for not updating its hardware I spoke to a customer service agent called [EDIT] and he said they can't stop you playing higher stakes because the website git no way to stop you as in blocking it well how do I lose my winnings when its the website at fault I have screen shots of winnings and talking to David of customer service.they also removed my winningsand put my deposit back in the account .I was just playing casino like anyone else and getting punished through a flaw they have in place witch should be removed if you can up stakes on the website people are going to if winning please help me get my winnings as I have done nothing wrong

Read the casino review

1 Response

ThePOGG
Mar 27, 2021

Hi ninadins - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Magical Spins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to assist you in this instance. No regulator currently requires that maximum bet terms be enforced automatically. It is the player's responsibility to read the terms associated with any promotion they claim and ensure that they adhere to them. All we can suggest is that you ensure you read the terms before accepting any bonus in future.

Sorry we could not be of more help.

ThePOGG

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Agreement

ninadins consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magical Spin
  • Curacao eGaming
  • BetTrust Entertainment B.V.

March 24, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.