Magik Casino - Self-Exclusion
Ruling
Found for the Casino - Magik casino are not bound by the regulatory requirements that better casinos are. We don't agree with these policies, but the regulator sets Responsible Gambling requirements.
Read our Magik Casino Review.
Player's Complaint
I am aproblem gambler and have excluded myself from all UK based casinos.Unfortunately I answered a promotional ad sent through from this casino and that was it I was hooked again. The system looked very familiar and after I lost all my money I realised it was affiliated with other casinos from which I have excluded myself.I e mailed and asked for an explanation as to why I was allowed to open an account but the response was simply we have closed your account now and excluded you. Tonight 31.12.17 as I type this to you I checked and was able to log in. Immediately a box came up saying I had no money in my account and transferred me to the cashier. I did not make a deposit however even after advising them I am a problem gambler and asking them to exclude me they have not despite saying they had. This is an unethical casino and other players should be warned. I would like to try and get my money back from them as they should never have allowed me to open an account when I have excluded myself from associated sites. There is no mechanism for a player to set a deposit limit or self exclude, this has to be done through chat and as I see tonight they don't exclude you even when they are told of a gambling problem and lie when they say they will exclude you !
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Hi Chrismeid - welcome to ThePOGG.com!
Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Magik Casino do not have a UKGC license and are breaking UK law by accepting your play.
This leads me on to my next point - Magik Casino are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.
I'd strongly encourage you to disengage from any future play with this operator!
Further to this the license they do hold does not require them to meet the same Responsible Gambling standards that are required of UK licensed operators. As such Self-Exclusions do not carry over to other properties after a restriction at one.
I'm happy to try and contact the operator for you but you should be aware from the outset that the chances of success are very low.
Finally, we are in the final stages of developing a free Responsible Gambling tool that will help players restrict themselves from accessing thousands of gambling websites. This is intended to help people in exactly your situation by simply stopping them accessing online gambling websites. If you would like to beta test this for us please let me know.
Thanks,
ThePOGG