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Magik Slots – levy canceled

Ruling

Found for the Casino - While there has been a mix up with regard to the required deposit, the maximum allowed withdrawal from a No Deposit Bonus is €100.

Read our Magik Slots Casino Review.

Player's Complaint

Mr The Pogg, I did not have to register at this casino that you advise against, but I only came to know about your site after the transfer of my withdrawal was blocked, I apologize for my bad English. Then after a prolonged telephone conversation with an operator I was told, that of my € 300 withdrawal I would have received only 100 euros, and later that I would not even receive those because I had to pay 50 euros and not 20 euros as I had done, but I asked before chatting, and among other things, they gave me another bonus and they assured me that if I won I could withdraw. after playing and asked several times if the bonus requirements had been reached, since the site does not have an option to know the thresholds of achievement, I made the withdrawal without problems, and I proceeded to provide my documents to perfect the whole . Now I find the withdrawal procedure canceled, and I have been misled by wasting time and deluding myself that I have won. I find it unfair to induce customers to pay and then assert that they have not met requirements by continuously changing motivations for not paying and using a deceptive system of managing bonuses and withdrawals. Also because I have zero balance on the account did not have to put the money in place until I paid the rest of the money that require me? in short, they lack seriousness. Thank you for your kind attention

Read the casino review

7 Responses

ThePOGG
Nov 16, 2018

Hi dvdzxr - welcome to ThePOGG.com!

Firstly, as an Italian citizen you should only be playing with casinos that hold a license from the AAMS. Magik Slots do not hold a AAMS license and as such are breaking Italian law by accepting your play.

I need you to try and be a little clearer. You made a deposit of how much? What bonus did you receive? Why were you only allowed to withdraw €100?

Thanks,

ThePOGG

dvdzxr
Nov 16, 2018

Hello The Pogg thank you for answering me, I started to play their free spin at registration, as soon as I stayed with a few euros I won 240 euros, at that point I asked them what they needed to withdraw them, they told me to pay a deposit and then play the requirements established to withdraw, at that point I asked how much I had and they told me that the minimum payment was 20 euros, so I trusted and I paid, the operator then added me another bonus of 20euro and told me that I had to reach a total of 1500 euros played and that whenever I wanted I could ask them the result. when I have unlocked everything, I go to collect. after I sent the documents and you have contacted telling me that they would only give me 100 euros, because the rest could not withdraw if I did not pay another 50 euros, but after accepting the withdrawal of only 100 euros, I am told that not even that sum I could withdraw and that the chat operators were wrong to make me pay the amount of only 20 euros, at which point I was angry saying that I refused to pay other money that they wanted to cheat, they then told me that I was back at least the deposit of 20 euros, but then I checked on the site and there are 300 euros canceled on the withdrawal and remaining zero credit, no response from them by email, and chat operators who tell me to wait for an email. I prefer to lose everything but at least one other player does not happen the same thing. thank you for your kind attention.

dvdzxr
Nov 18, 2018

hello the Pogg I wanted to update you that I have returned the 20 euro deposit, even if they should have paid me all the mistake was them, I did what I was told. However, I thank you for your interest and your professionalism. I will follow your advice to play only on Italian casinos. thanks The Pogg

ThePOGG
Nov 19, 2018

Hi dvdzxr,

As you claimed a free spins bonus the following terms would be applicable:

"4. The maximum withdrawal amount is €100. Any funds over this amount will be removed automatically on cashout.
5. Player must deposit a minimum of €50 after receiving the free spins."

So the maximum you would be entitled to withdraw would be €100 and you would have to have made a deposit of €50 to be allowed to do this.

That means that the agent that asked you to deposit €20 was wrong and this likely triggered the first deposit bonus of 100% tying you in to further wagering requirements.

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

dvdzxr
Nov 19, 2018

Hi The Pogg,

it should be just as you say, the operator made me play for hours to unlock a useless requirement, but I had been clear that I wanted the bonus and he confirmed that it was fine, so I was sick, I have deluded myself that I have won the 300 euros that in this period that I am without work would have made me comfortable. however, the fact that they returned the deposit of 20 euros means that they were wrong, at least this was recovered. thanks for everything, see you soon.

ThePOGG
Nov 27, 2018

Hi dvdzxr,

While I understand your frustration I'm afraid the maximum you would be allowed to withdraw from this promotion is €100. The screen shot you sent through showing an allowed withdrawal of €980 specifically references the €20.26 you were given as a bonus - this is in reference to the deposit bonus you received that you should not have when you made your €20 deposit. It carries different terms to the No Deposit Bonus. The terms for the No Deposit Bonus are detailed above in terms 4 and 5.

As such the maximum you will be allowed to withdraw is €100 after you've made a deposit of €50.

Thanks,

ThePOGG

dvdzxr
Nov 28, 2018

thanks the poog you were a great help, greetings soon

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Agreement

dvdzxr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magik Slots
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 15, 2018