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Majesty Slots - Refusal to payout

Ruling

Found for the Player - Despite our repeated efforts to contact Majesty Slots to discuss this issue we have received no response whatsoever from the operator.

Read our Majesty Slots Casino Review.

Player's Complaint

Failure to payout my win after meeting all wagering requirements, they said irregular better patterns and exceeding maximum stakes. Pathetic I have emails and screenshots. Please help ? Regards

Read the casino review

2 Responses

ThePOGG
August 19, 2019

Hi wattse - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Majesty Slots do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
September 13, 2019

Hi wattse,

Unfortunately, after repeated efforts to contact Majesty Slots we have received no response what-so-ever from the operator. At this stage I have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

wattse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Majestic Slots
  • Curacao eGaming
  • MJE group B.V

August 19, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.