Major Tom - alleges "discrepancies"
Unresolved - The player played at all three casinos in the Red Returns group, employing the same strategy at each casino. This strategy violated the terms and conditions at 2 out of 3 casinos, but due to the terms at Major Tom casino not being fully up-to-date, did not violate the terms at Major Tom casino where the player won.
Major Tom casino have also stated that this player has set up multiple accounts at some of its venues, but has not provided evidence to support this claim. As such this complaint will be marked as 'Unresolved'.
Hi Pogg and thanks for your site.
On 13 February I registered at Major Tom casino (hxxp://www.majortomcasino.com/). They are related to RedFlush casino. I deposited and played with the welcome bonus. I followed the terms. I finished with £1013 and made a withdrawal. The casino asked for my ID and I supplied it. They even wanted a phone call which I also supplied. The person on the call said everything was OK.
After several weeks, I had not received the funds. I logged back into my account in mid-April to check. I re-withdrew them. A few days ago I noticed I had still not gotten the funds so I went to check again. This time my account is locked. I emailed and all the casino says is there are "discrepancies" on my account. I don.t know what this is since I gave them all my ID and did the call already. So something happened between mid-April and now and I don't know what since there hasn't been activity on the account.
Could you contact them and find out more since they are vague with me and I am getting nowhere? Appreciated!
My username is [EDIT].
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