Major Tom - They are not telling me why they won't pay me.
Unresolved - The player claims that they only have one account, Major Tom casino have discussed a list of indicators that say otherwise, but have declined to provide supporting evidence. As such we have nothing to base a verdict on.
Read our Major Tom Casino Review.
I started gambling at Major Tom casino around the beginning of September 2014.
I believe I found this casino because at some point it popped up while I was gambling at Red Flush online casino.
I would like to first say that I am a 20 year veteran of online gaming. I have gambled at many online casinos but have spent the majority of my time at CASINO REWARDS, FORTUNE LOUNGE, BELLE ROCK, VEGAS PARTNER and CASINO 888. (Plus many more) I have NEVER had any issues with any of these casinos in all these years. I spend approximately $60,000-$100,000 per year. (My MAIN line of casinos is CASINO REWARDS) I have spent hundreds of thousands of dollars there, and have done many withdraws throughout the years.
Sunday Sept 21st I put a withdraw in at the Major Tom casino in the amount of $2500. On Wed Sept 24th I went to go into the casino, to find my casino locked. I went on instant chat and asked why my casino was locked. I was told it was because of my withdraw, they needed to ensure I am who I say I am and that I needed to scan and send in my id/credit cards etc etc.
(This is the same thing all over casinos ask you to do….with the exception of locking your account) I found this very odd, but went along with it, thinking….maybe this is just casino policy.
I waited, and checked the following day, but my acct was still locked. I called 1-866-251-8947 this time. I was told it would take at least 24 hours to fix this, but the man I spoke to, said he would call me back once he found out more. I gave him my work phone number but heard nothing. The next day I called again. Only to be told they needed more time. BUT they also asked me to send in even more of my ID, but this time to different department. This went on over the next few days. Many calls, many emails back and forth with no answers as to why I wasn’t’ getting my withdrawal.
On Mon Sept 29th I called the casino at 4pm and talked to [EDIT]……she told me to call back at 12:00am my time to talk to the credit dept. She told me that other people apparently have been using my acct. I told her nobody has been using my acct. Nobody has been on my computer. She told me that maybe somebody has broken into my apt and used my computer. She told me various names such as [EDIT]…these are people who apparently have used my acct. I have no idea what she is talking about. She finally told me that maybe somebody is also on my server and that is why there is a problem??
I said, I have no idea, but this type of thing has never happened to me in 20 years of online gambling. She told me she would talk to the security department and get back to me before her shift ended at 4:00pm her time. (I set my alarm for 5:55am my time….5 min before her shift ended) She had not called me so I called in again. I was told that she was busy so then I talked to somebody named [EDIT]. He told me that my acct is under investigations and they would get back to me in 72 hours.
Wed Oct 1st at 11:48am I called the casino again and talked to another man. (I did not get his name) I told him the entire story once again. He put me on hold at 11:57am and said he is putting me through to his pit boss. His pit boss came on the phone 20 minutes later. His name was [EDIT]. He told me that they DID NOT have to tell me why my account was locked and that I WAS NOT going to get paid my withdraw. I was very confused and said… What? Why? What do you mean? He said again that I should have read the policy before signing up to the casino and there is nothing I can do about it. I will not be getting my withdraw. I said “Okay, but I am going to get reimbursed the money I spent at the casino right?” He laughed and said “no way, that money is gone” I then asked him what part of the policy is he saying I did not abide by? He told me he did not have to tell me that.
Here is the thing. After he told me this…I READ THE POLICY FROM TOP TO BOTTOM….And I have done NOTHING WRONG.
At the very least….If this casino is truly a legitimate casino….why would they not be able to tell me why they are not paying me my withdraw?
This whole thing is absolutely the most ridiculous thing I have ever heard. And do you want to know why? Because had my withdraw just gone onto my visa like I had asked…..I probably would of spent that, plus another $1000 that first weekend!!!
Thank you for reading this long rambling email….BUT honestly….I am very angry because again….I HAVE DONE NOTHING WRONG!
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