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Malibu Club – Casino Don’t Pay!!

Ruling

Resolved - After a significant payment delay this player has now received their full balance from Malibu Club. We consider this issue resolved.

Read our Malibu Club Casino Review.

Player's Complaint

I won 150.00 on Malibu Club back on March 11. I met ALL terms/conditions and submitted my security documents which were approved on 3-15-17. Since then I've gotten excuse after excuse as to why I haven't been paid. Their chat rep [EDIT] promised I would have it in my bank account by today, (4-1-17) I still have no money and now when I sign on, he hurry's up and exits out cause he knows I'm going to ask why he lied again.

I have won on other casinos several times and always got paid.

I even have screenshots of conversations where I was promised my money twice and they still haven't paid.

BEWARE of MALIBU CLUB, THEY WILL NEVE RPAY YOU!!!!!!!!!!!!!!!!!!!!!!!!!

Read the casino review

5 Responses

ThePOGG
Apr 03, 2017

Hi wendy916 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Apr 05, 2017

Hi wendy916,

You already have a complaint open regarding this issue. This thread is the appropriate place to manage further discussion.

With regard to your questions - we have already contacted the operator and are awaiting a response. As with most operators that accept US traffic, there is no regulator to contact.

Thanks,

ThePOGG

ThePOGG
May 26, 2017

Hi wendy916,

I've managed to get hold of someone at Malibu Club. Your payment was sent to be processed on the 12th of May, so if you haven't already received your payment you should shortly. I'd appreciate it if you could update us as/when you receive your funds.

Thanks,

ThePOGG

ThePOGG
May 31, 2017

Hi wendy916,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jun 06, 2017

Hi wendy916,

If we haven't heard from you by Friday the 16th of June I will assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.