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Maneki – 400euro gone??

Ruling

Found for the Casino - This player appears to have cancelled their bonus which has voided the winnings associated with this bonus.

Read our Maneki Casino Review.

Player's Complaint

hello I created an account at maneki casino a few days ago and I won € 400 on game book of dead. I was uploading my documents and when I was done ... my money in the account was gone .... ?? I went after the chat and in the chat they could tell me that I had canceled my bonus myself .. that is not possible because I have not even seen where I could cancel it and now I feel robbed it is not normal ...

Read the casino review

2 Responses

ThePOGG
Sep 26, 2019

Hi mohcine85 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 01, 2019

Hi mohcine85,

I've discussed this issue with Maneki Casino. Their systems clear show that you cancelled your bonus thereby forfeiting your bonus and winnings.

I also went through the process of forfeiting a bonus - this requires clicking a prominent red button that says 'Cancel Bonus'. This isn't something that could be done inadvertently.

I'm sorry but there is nothing we can do to help you in this case.

ThePOGG

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Agreement

mohcine85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 25, 2019