Maneki - casino do not make the payment of funds in 277$
Resolved - The submitting complainant has informed us that they have managed to resolve this issue without our intervention.
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Greetings Pogg and community.
10.08.2019 I registered in maneki
19.08.2019 – I made the first Deposit in maneki 15$ using the payment system skrill.
19.08.2019 – I requested a withdrawal of $ 25!!! from manikicasino. The payment was cancelled. Maneki requested verification of the account. I upload the verification documents required by the casino rules (PROOF OF IDENTITY, PROOF OF ADDRESS, PROOF OF DEPOSIT). After 2 days!!! I received payment of funds.
28.11.2019 – I made another Deposit of $ 20 use me skrill.
After the game ended, I made a withdrawal request of $ 277!!!! on the same method Deposit Skrill.
The payment was cancelled. In the support service, I learned about the need to provide additional documents for the payment. Documents in my national language maneki refuses to accept and verify. Documents uploaded for verification more than 2 days ago have not yet been verified (pending). I did not receive any notification about withdrawal cancellation, request for new documents, etc. on the email from the support service. All learned only when you log in to your account.
Maneki delayed payment in the hope of my loss of funds. If due to$ 277 such additional questions the casino has for a verified account previously, then I am afraid to imagine the consequences in case of a large withdrawal.
I ask you to help in this matter. Ready to provide all screenshots and their documents. Thanks.
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