Maneki Casino - payment problems
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Maneki Casino Review.
Player's Complaint
Maneki Casino doesn't want to transfer my 1,000 euros to my bank account. For many days now you have been constantly wanting new documents, and when you send documents you want them in a different quality, for example not scanned but photographed, then the quality of the iphone photos does not suit you. Once everything is done, just cancel the top-up request, then you want another withdrawal method, then again they want you to deposit extra money for verifying new withdrawal methods, then you deposit, again they want a new method and cancel the registered withdrawal request ...you write constantly in the chat and after 30 e-mails I still haven't received my money, and the casino isn't answering anymore, I'm very worried about not getting my 1,000 anymore, I have screenshots, documentation , correspondence and photos and videos, please help MGA and ThePogg and if necessary the judiciary in Malta, thank you [EDIT]
Read
the casino review
5 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi dreamtyp - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
What has the operator currently suggested you do?
Thanks,
ThePOGG