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Maneki Casino - payment problems

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

Maneki Casino doesn't want to transfer my 1,000 euros to my bank account. For many days now you have been constantly wanting new documents, and when you send documents you want them in a different quality, for example not scanned but photographed, then the quality of the iphone photos does not suit you. Once everything is done, just cancel the top-up request, then you want another withdrawal method, then again they want you to deposit extra money for verifying new withdrawal methods, then you deposit, again they want a new method and cancel the registered withdrawal request ...you write constantly in the chat and after 30 e-mails I still haven't received my money, and the casino isn't answering anymore, I'm very worried about not getting my 1,000 anymore, I have screenshots, documentation , correspondence and photos and videos, please help MGA and ThePogg and if necessary the judiciary in Malta, thank you [EDIT]

Read the casino review

5 Responses

User icon
thepogg
March 23, 2022

Hi dreamtyp - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What has the operator currently suggested you do?

Thanks,

ThePOGG

User icon
dreamtyp
March 23, 2022

Hello, i need realy your help. This N1 Casino Maneki send not my Money to my bank, all 1 hours they have a other tecnical or a other problem. i write this Problem tommorow in the complete internet - twitter and i ask the President, the Prime Minister, the European Parlament, lot of Newspaper that they help that i get my 1.000,- to my bank account, now i waiting very very long, and in the last days writing more then 60 E-Mails and always this is not good or this scan is not ok, make a photo...we cannot send it with them, and this works in the moment not...please help me..when i get my money ok, thanks, when iget my money not fast i write in all social media, and i write hundred of Mails to all Poltical, Media an Justice in the complete Malta and EU, please help me, thanks!!! And last why nobody can see this Complaint? Only i can see it when i am logged in, other people see this not, please help thanks

User icon
thepogg
March 23, 2022

Hi dreamtyp,

Complaint reports are published after the complaint management process is completed. Please read our Complaint Guidance.

What is the latest issue and what has the operator asked you to do to resolve this?

Thanks,

ThePOGG

User icon
thepogg
April 2, 2022

Hi dreamtyp,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 9, 2022

Hi dreamtyp,

If we haven't heard from you by Friday the 22nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dreamtyp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 22, 2022

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