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Maneki - doesn’t pay my withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Maneki Casino Review.

Player's Complaint

Hello,

I have an withdrawal issue with maneki.

27-02-2020 I withdrawal my win with trustly.

02-03-2029 I still didn’t received my money. it's currently still pending (for 7 days and I cant cancel it)

I contacted the live chat really often, but they say, the billing team will checked it soon as possible. It has been almost 2 weeks now. It’s ridiculous.

Could you help me out, I really appreciate it.

Yours sincerely,

[EDIT]

Read the casino review

4 Responses

ThePOGG
March 2, 2020

Hi sannje88 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 13th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
March 13, 2020

Hi sannje88,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
March 20, 2020

Hi sannje88,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
March 27, 2020

Hi sannje88,

If we haven't heard from you by Friday the 3rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

sanntje88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.