Maneki - False advertising-stalling withdrawals
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
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Hi, I join Maneki casino the 20th of February this year. They are advertising that they have instant withdrawals, that’s one of the reasons I joined. In total I have deposited around 700 EUR to the casino. With My first cash out request of 35 EUR (to test the casino) there was some kind of a technical issue (I believed them). After contacting the support and having to redo the process I got the money after an hour. Next cash out request of 110 EUR came at 9:30 pm and after contacting the very unpleasant support for 3 times the NEXT day they told me to be “patient”. Since I have problem with my gambling I wanted them cashed out not to risk gambling them away. In The late afternoon that day ( the money still haven’t arrived) I of course discarded the cash out and gambled away everything.
During this Friday the 28 th I won 330 EUR and wanted them cash out as soon as possible so that I could self exclude myself from the casino afterwards. The sum of 330 EUR was divided in 5-6 smaller cash out request. I stopped playing at noon and waited for the money. That evening I checked my gambling account and noticed that Maneki had discarded all of my cash out requests without even informing me. When I contacted the support they once again informed me that there was a technical issue with ALL of my requests. I don’t know how that’s even possible!!? Technical issues with all 5-6 of them! !?When I asked when I would receive my money they informed me Monday morning since the finance department only works during the business hours on working days. I really feel like they knowingly stalled the withdrawal process just so that I would gamble the money away during the weekend. And of course I did.
Maneki Casino is falsely advertising instant withdrawals, knowingly stalling the withdrawal processes just so they could cheat more money from their customers and they are not caring even the slightest about responsible gambling or customer satisfaction. Warning to all out there!!!!
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