Maneki – payment request
Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.
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Sorry no speak english, google translator
1. I requested a payment on 25/12/2020. They were rejected. My credit card image was incorrect. I uploaded it again. The same picture was accepted
2. utility bill. rejected. I uploaded the same image, the operator accepted it
3. No payment will be made. The casino says my credit card is not good. On December 30, 2020, I paid HUF 3,333 to the casino. They were accepted. my card is good
4. I was twice asked to give the casino a supervisory body contact. where I can make a complaint. My request was never granted
5. The manager suggested I ask for a bank transfer payment. This is not possible on the casino side
6. I requested a manual payment in correspondence. The casino has requested more information. I provided the data. 2021-01-12 I uploaded a bank statement on request. Upload still pending today. no one handled it. No payment
7. The bank transfer will cost € 50, according to the casino. My card is good. I agreed with my bank.
I would like to ask. The casino will pay out my HUF 186,000 prize. They write. I write. No payment will be made. Since my card is good, I do not consider the cost of EUR 50 to be justified either. What I described is real. I also have pictures and correspondence.
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