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Maneki – Rejected bet

Ruling

Resolved - This player accessed a game that is not offered by Maneki Casino via the Evolution lobby. As such all bets were rejected.

Read our Read the casino review

2 Responses

ThePOGG
Oct 22, 2019

Hi sansser - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 30, 2019

Hi sansser,

I've discussed this issue with Maneki Casino. The reason that your wagers are rejected was that Monopoly is not a game offered by Maneki Casino. It is not listed at Maneki Casino and cannot be wagered on while playing there.

You initially started playing Dream Catcher. You exited Dream Catch and were bounced to the Evolution Gaming lobby. Evolution Gaming include in their game catalogue the Monoploy game, which can be accessed via the Evolution lobby, but as Maneki do not have a contract with Evolution to provide this game for them, any bets placed will be rejected.

Thanks,

ThePOGG

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Agreement

sansser consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 22, 2019