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Maneki – Trick

Ruling

Resolved - Both the submitting complainant and Maneki Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Maneki Casino Review.

Player's Complaint

Hello

I’m mailing u because there is one casino that refuses withdrawal my money!

so I won 2k euro again so in total

I had 3k next week!

I waited to Monday for cash out! I did the cash out 00:02 at Sunday/Monday night , in the morning I got 2 emails at the exactly same Time 08:27:55 and it said ur money has been recived ( I didn’t get any money) I have proof!

There is no transaction for it! And the second mail was 1 Second 08:27:56 that email Said that i Have deposited the money I got” 1 second later??? iv have proof of every chat with each support u can clearly see that they trying miss lead the whole thing , they r Telling me that I have deposited the money which is impossible, 1 support telling me I need 2 wager the money 0.7 of 9000?? The other one is telling me the money has been sent the third is telling me the money is re approved and processed and when I ask for proof nothing. Been waiting since 6 July

they asked me for my banking account iban swift address to refund but there is no money, Iv played on many casinos but this is something else never happened before! AND yeah they disabled my account because I’m Playing 2 much? We talked about the balance and I wanted to cash out and suddenly they turned everything and started to ask questions about my habit of playing and I clearly told them i have no problems they still disabled my account.

Read the casino review

3 Responses

ThePOGG
Jul 22, 2020

Hi mudu93 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 24, 2020

Hi mudu93,

Maneki Casino inform us you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jul 24, 2020

Hi mudu93,

Thanks for your email confirming that this issue has been resolved - it is appreciated!

ThePOGG

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Agreement

mudu93 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.