Mansion – Blocking of a part of a winning
Resolved - Both the submitting complainant and Mansion Casino have confirmed that this issue has been resolved and the player has now been paid.
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Hello. on September 16, casino wrote in a letter that casino closed my account. Also in this email, casino indicated that $1,100 on my balance will be returned to me.
I agreed to these terms. On September 18, I received only $1,000 in my account. I wrote to the casino and asked to explain the reason for blocking $100. I got the answer that the casino has the right not to give me the winning. I disagree with that. I think it 's bad faith.
I think casino should return the full amount. Moreover, the casino sent me a letter that I would receive all the money. Later, they changed their minds - it 's improper. Please transfer $100 to my account immediately.
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