Found for the Casino - While I completely agree with and support the player's objections to having to provide Notarized ID for such a low amount, Mansion did back off that particular requirement. This is trumped by the player refusing to provide other requested ID.
The party that obstructs the investigation will be the party that receives a negative ruling.
Read our Mansion Casino Review.
Hello dear ThePogg.
Today I was very surprised to conduct online casino 'Mansion'.
After my papers were okay, I quietly waited cashing sum of 190 euros! But today I was extremely surprised, this casino demanded notarial documents. In my practice is the first casino where me react so low, do you believe these actions are the norm on the players?
Second: Why they decided that I should go somewhere and pay your cash for the services of a notary? Is this permissible? I really want you to help me. Regards [EDIT].
Here is the text of the letter:
Dear [EDIT], Thank you for playing at our tables. We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarised copy of your photo ID to the following address: PO BOX 1234, Gibraltar Please be sure to include your gaming username ([EDIT]). We suggest that the documents be sent by express mail as regular post may take one or two weeks. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter. We apologise for any inconvenience caused by these necessary security measures. Should you have any questions or concerns, please do not hesitate to contact the Mansion Casino Security Team. We are available 24 hours a day, 7 days a week, at: Email: security[@]mansion.com Fax: +350 200 41001
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Mansion - notary documents???
Posted by Alena
April 3, 2015
Alena consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 3, 2015