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Marathon Bet - Balance not paid
Ruling
Found for the Player - Despite our repeated efforts to contact Marathon Bet to discuss this issue we have received no response whatsoever from the operator.
Read our Marathon Bet Review.
Player's Complaint
They put my account under review for more than 2 weeks, then said that I was not using my account for genuine betting purposes, also that all my winnings were cancelled and that the remaining balance was used to pay the commission fees, that they considered this case closed
They didn't give me any explanation of why they thought that I was not using my account for genuine betting purposes nor proved that I was making an incorrect use of the account, which of course I wasn't, I only used it for betting on live casino blackjack.
The confiscate 1125 USD to pay commission fees !!! without any explanation, there is no way that the commission fees can be as high as that!
2 Responses
Hi alvbettoralv,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
alvbettoralv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Marathon Bet
- Curacao eGaming
- Marathon Alderney Ltd
December 1, 2020
Hi alvbettoralv - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG