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Marathon Bet – Balance not paid

Ruling

Found for the Player - Despite our repeated efforts to contact Marathon Bet to discuss this issue we have received no response whatsoever from the operator.

Read our Marathon Bet Review.

Player's Complaint

They put my account under review for more than 2 weeks, then said that I was not using my account for genuine betting purposes, also that all my winnings were cancelled and that the remaining balance was used to pay the commission fees, that they considered this case closed

They didn't give me any explanation of why they thought that I was not using my account for genuine betting purposes nor proved that I was making an incorrect use of the account, which of course I wasn't, I only used it for betting on live casino blackjack.

The confiscate 1125 USD to pay commission fees !!! without any explanation, there is no way that the commission fees can be as high as that!

Read the casino review

2 Responses

ThePOGG
Dec 01, 2020

Hi alvbettoralv - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jan 03, 2021

Hi alvbettoralv,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

alvbettoralv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Marathon Bet
  • Curacao eGaming
  • Marathon Alderney Ltd

November 30, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.