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Marathon Bet – The casino blocked my account and took my winnings

Ruling

Found for the Player - Marathon Bet have informed us that they will not discuss this issue due to "data protection" laws. This is a false barrier that can be easily overcome.

Read our Marathon Bet Review.

Player's Complaint

I registrated in the casino on October 03, 2019. I 've been playing an active game a long time, I haven 't broken the rules and I 've been making a lot of bets. I provided documents for verification and received withdrawals several times. On November 4, I wanted to get a withdrawal as usual, but my account was put under further review.

The inspection lasted until November 20. Support dramatically changed position and claims that I did not use the account for game purposes. Such an accusation should have serious grounds and evidence, I do not want to denigrate my reputation with suspicion of serious criminal acts. They have cancelled my account and are not going to enter into correspondence with me. I tried to contact them, but they refuse to cooperate and respond with similar answer.

I assumed that the casino would faithfully fulfill the obligation to pay the winnings. Please, help me resolve my problem. I want the casino to return the confiscated money of $670 to my account.

Read the casino review

2 Responses

ThePOGG
Dec 01, 2019

Hi steel-stone - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Dec 13, 2019

Hi steel-stone,

Sadly Marathon Bet have informed us that they will not work with us in the management of player complaints.

Their justification for this is "Data Protection", however this is a false barrier as we discussed in this article - The Data Protection Lie - Using a Legal Misdirection to Legitimise Bad Practice.

Sorry we could not be of further help.

ThePOGG

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Agreement

steel-stone consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Marathon Bet
  • Curacao eGaming
  • Marathon Alderney Ltd

November 29, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.