Marathon Bet - transaction fees

Hi ya261 - welcome to ThePOGG.com.

Please quote the full message you received from the operator justifying this transaction fee.

Thanks,

ThePOGG

Good day! I had a long correspondence with the casino. Please indicate to which e-mail address I can send you the relevant correspondence for consideration. Thank you in advance.

Hi ya261,

Copy and paste the correspondence onto this page.

Thanks,

ThePOGG

On October 11, I received a letter from the casino with the following content:

“Thank you for choosing Marathonbet.

Thank you for the explanation you have kindly provided.

We have made the decision to deduct payment processing fees issued by payment systems for deposits and withdrawals from the balance of your account in accordance with Paragraph 4.3.4 of the Marathonbet Terms and Conditions.

Access to your Marathonbet account has now been reinstated, however, please note this is the final warning and future similar account conduct might lead to closure.

Thank you for your understanding and cooperation.”

Hi ya261,

Please forward this full communication chain to [email protected].

Thanks,

ThePOGG

Correspondence with the casino has been sent to the email address you specified.

Hi ya261,

There are evidently communications missing from the documents you sent over. In the above quote the operator references "the explanation you have kindly provided". This is not included in the communications you have sent. The communications also make reference to a "letter" that you have received. We also need to see that.

Thanks,

ThePOGG

Good day! The previous correspondence between me and the casino has been sent to your email.

Hi ya261,

MarathonBet specifically state in their communications to you:

"please explain the reasons for the repeated discrepency between the amounts of bets and deposits/withdrawals despite our previous warning"

I have two questions:

i) Can you please provide the communication from MarathonBet with the "previous warning"?

ii) Is it fair to assume that you have been depositing, engaging in very low levels of wagering, then withdrawing?

Thanks,

ThePOGG

Good day! In response to your request, I provide the following information:

1. message from Marathonbet casino:

"Dear [EDIT]!

Thank you for your interest in Marathonbet.

We noticed that the amount of bets placed from your gaming account differs significantly from the amounts you deposit/withdraw. Please be aware that this could potentially be a violation of our Rules.

Unfortunately, your gaming account has also been temporarily blocked. To unblock the account, we ask you to justify the discrepancies between the amounts of bets and the amounts of deposited / withdrawn funds.

As soon as we are satisfied that you are using this game account exclusively for gaming, we will check your account and consider the possibility of restoring full access.

Thanks for your understanding and cooperation.

Please send your answer to [email protected] "

2. Your assumptions are wrong. My deposits are fully consistent with the withdrawn funds. I am ready to provide confirmation of deposits and withdrawals.

Hi ya261,

What did you deposit?

How much did you wager?

Thanks,

ThePOGG

Good afternoon! Information about the amount of deposits and the amount of bets made has been sent to your email inbox.

In particular, on September 30, I made a deposit of $ 2800, bets were made on the same amount. On October 05, I made a deposit of $2850, the amount of bets was $2850.

Hi ya261,

Sadly there is nothing we can do to assist you in this instance. Making a large deposit and wagering it through only once (and doing so on a game with a minimal house edge) for obvious reasons raises concerns about money laundering. Marathon Bet clearly have concerns as you have not shown any genuine intent to engage in wagering and withdrawal fees will have been imposed for the same reason. Given the weak nature of the license held by this operator, there is no possibility of us changing the operator's position, even where we did not share the operator's concerns.

Sorry we cannot be of further assistance.

ThePOGG