Marathon Bet - Won’t pay my withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Marathon Bet to discuss this issue we have received no response whatsoever from the operator.

Read our Marathon Bet Review.

Player's Complaint

I joined only this Friday just gone. I went through the automatic Yuhoo verification where they take a selfie of you, you submit a passport, and also my most recent council tax bill. I got an email to say my account was verified. I played slots on the site and got my balance up to £1322. Before I could withdraw I got a pop up go say my account was suspended. I contacted chat to ask what was going on and they said my account was being referred for a review. When I login to my account it says only the withdrawal option is available to me, so I withdraw my winnings. They have been sitting pending every since. I have emailed and gone into live chat but all I keep being told is my account will be reviewed. I’ve now gone onto Trustpilot and seen so many reviews similar to mine. I did not take a bonus, I did everything by the book with this casino and they suspended me and aren’t paying my winnings to me

Read the casino review

7 Responses

thepogg

March 29, 2022

Hi readyplayer1 - welcome back.

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

readyplayer1

March 29, 2022

That’s great thank you

thepogg

April 9, 2022

Hi readyplayer1,

Are you still experiencing issues?

Thanks,

ThePOGG

thepogg

April 16, 2022

Hi readyplayer1,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

April 23, 2022

Hi readyplayer1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

thepogg

October 15, 2023

Hi readyplayer1,

Marathon Bet has reached out to us and informed us that the matter was resolved shortly after submission. Can you confirm this?

Thanks,

ThePOGG

thepogg

October 22, 2023

Hi readyplayer1,

I'm following-up on the above?

Thanks,

ThePOGG